Shipping and Returns Information

Easy Flat-Rate Shipping

When you order from this website, your order ships for just $7.50 anywhere in the United States, no matter how many knives you order. Sorry, but we are not currently shipping to locations outside of the US. Cutlery block sets ship for $15.

Hassle-Free 30-Day Money-Back Guarantee

Changed your mind? If you aren't delighted with your purchase, you can return a product, unused and in the original packaging, within 30 days and we will happily refund the purchase price.

It's Easy to Return a Product:

  • Log into your Shopatron/Kibo account or call Shopatron/Kibo to initiate a return.
  • You will receive email instructions for returning your product.
  • Ship your unused product, in its original packaging, to the address identified in our email.

Please Note:

Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders. Call Shopatron/Kibo to arrange these returns.

You are responsible for shipping the products back to the address in the email. We recommend using a trackable shipping method.

Individual products may be excluded from this guarantee. Check the product description before you place your order.

Refunds & Credits

You can only initiate a return after an order has been marked as shipped. The refund will be for the full value of the returned items, unless otherwise noted.

Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the fulfiller.

If a restocking fee will apply to returned items, the amount of the fee is displayed on the final checkout screen when you complete the order and is noted on the packing list included with the order.

If the return is due to defective products, inaccurate product descriptions, or an incorrect order, call Kibo to initiate the return. In these cases, you may be compensated for the return shipping. Please see additional information here.

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