Bring Home Your Piece of Perfection

Frequently Asked Questions

How is sales tax calculated?

Some local areas require tax to be assessed on shipping and handling charges. If applicable, these taxes are calculated AFTER you place your order and we know your shipping location. Your checkout screen and order confirmation email will not include these local taxes, if they apply to your purchase.

How is shipping calculated?

We currently ship only to the United States and Canada. Shipping is a flat rate of $7.50 in the US and $10 in Canada. There is a flat fee of $15 for blocks, block sets, and cutting boards. Some states and provinces require taxes to be applied to shipping and handling fees, so the final charges will be shown on the email that provides your tracking information.

What is Kibo?

Kai USA is pleased to partner with Kibo, formerly known as Shopatron, a shopping service designed to make it easy for you to shop online and get the products you want promptly. The Kibo network allows you to order products online directly from a manufacturer's website, making online shopping more convenient. When you shop at an online store with Kibo, you are guaranteed to receive authentic merchandise from an authorized retailer. Kibo also allows you to access the entire product line of the brand on one convenient site.

When will I receive my order?

This online store was created to provide a convenient, efficient, and reliable way for our customers to purchase our quality knives online. When your order is taken online, it is matched with the nearest authorized retailer with the items in stock and shipped within two business days. This system supports local retailers while providing you with excellent customer service and prompt shipping; most orders arrive within 3-5 business days.

Which payment methods do you accept?

You can pay with Visa, MasterCard, American Express, Discover, PayPal or PayPal Credit (US only). For more information on PayPal Credit, please click here.

How do I access my order history?

Create an account as part of the checkout process and you can login to your account anytime to check order history and status. You may also login as a guest and check status using the order number you receive in our confirmation email.

How do I cancel my order?

You may cancel your order at any time. Just login to your online account or phone the Kibo customer service team.

How do I return my order?

Use our hassle-free 30-Day Money-Back Guarantee. Just login to your account and the Kibo customer service team will email instructions.

How long do I have to return my order?

You have up to 30 days to return your item if you are not delighted with your order.

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